Every REKIX pair is pre-loved, inspected by hand and graded before it is listed. This policy explains exactly what happens if the pair that arrives is not right for you.

The 7 day promise

You have 7 days from the day your order is delivered to send it back for a full refund. No forms and no restocking fee.

We do not do size exchanges

Every pair is a single second hand item, so the same model in another size usually does not exist for us to swap it with. Rather than leave you waiting on something that may never come in, we refund you in full and you are free to order another pair.

It is also why the size guide on each listing is worth the thirty seconds. Measure before you order and you will almost always get it right first time.

How to return a pair

Message us first through the contact page or at contact@rekix.store with your order number. We will confirm the return address, and then you have two ways to get it back to us:

• Bring it in. Drop the pair off at our shop during opening hours.
• Send it by courier. Post it back with whichever courier you prefer.

Keep the pair in its box either way, and hold on to your courier receipt until the refund lands.

What condition the pair needs to be in

• Unworn outside. Trying the pair on indoors is expected and completely fine.
• Returned in its original box with anything else that came with it.
• No new marks, odour or damage that was not on the pair when it left us.

Every listing is photographed as that exact pair, so the condition we sent is already on record.

Wear that is not a fault

REKIX sells pre-loved originals in three grades: Pristine, Premium and Excellent. You can read how we grade on the about page. Signs of wear that match the grade shown on the listing are part of what you bought rather than a defect.

If a pair arrives in worse condition than its grade or its photographs, that is our mistake. Tell us and we will put it right.

When you get your money back

Refunds are issued once the returned pair has reached us and been inspected.

• Card and online payments are refunded to the same method used to pay.
• Cash on delivery orders are refunded by bank transfer to an account in your own name.

How long the money then takes to appear depends on your bank.

If your order arrives damaged

If the box or the pair is damaged in transit, photograph it before anything else and send the photos with your order number. Transit damage is on us and is not counted against your 7 days.

Questions

If anything here is unclear, ask before you order rather than after. Message us and a person answers.